Privacy Policy

Welcome to GraceWorkshopUS We are committed to bringing you warm, comfortable hats and scarves with unique handcrafted charm, and we are also well aware that protecting your personal information security is of vital importance. This Privacy Policy aims to clearly explain how we collect, use, store and protect your information, as well as the rights you have in terms of data protection. By visiting or using our website, you agree to all the terms and conditions listed in this policy.

The information we have collected

To provide you with a smoother shopping experience, we may collect the following types of information:

1.1 Information you voluntarily provide

When you place an order, register an account, subscribe or communicate with our customer service on our website, you may provide us with some necessary information, including but not limited to:

Name

Mailing address and billing address

Email address

Telephone number

Payment information (processed by a secure payment platform. We do not directly store complete payment information)

Personalized details required for customizing products

1.2 Automatically collected information

To optimize the website experience, we may automatically collect the following technical data:

IP address

Browse device types

Browser version

Visit time, stay duration, click record

Cookies and similar tracking technologies

This information helps us understand user behavior, thereby improving website functionality, loading speed and service experience.

2. The way information is used

The information we collect is mainly used for the following purposes:

2.1 Complete orders and deliver services

For example, handling orders, generating invoices, arranging shipments, confirming delivery information and providing after-sales service.

2.2 Provide customer service support

When you contact us via email, we will use your information to solve problems, confirm the status of your order or offer suggestions.

2.3 Improve and optimize the website

Data analysis helps us enhance the page user experience, improve functionality and increase content relevance.

2.4 Marketing and Communication (If Applicable)

After obtaining your permission, we may send you information about new product launches, promotional activities or brand updates. You can unsubscribe at any time.

2.5 Legal and Security Requirements

To comply with legal obligations, prevent fraud, and protect the legitimate rights and interests of GraceWorkshopUS and users, we may use your relevant data when necessary.

3. Information Sharing and Disclosure

We attach great importance to your privacy and will not sell, lease or trade your personal information. We may share limited information with third parties only in the following circumstances:

3.1 Logistics and transportation service providers

To ensure the smooth delivery of the order, we may provide the transportation company with necessary receiving information.

3.2 Payment Platform

For instance, credit card processing institutions or third-party payment services, these platforms will protect your payment data based on high-standard encryption technology.

3.3 Website hosting and technical partners

The service providers who assist us in maintaining the website's functions may have access to some technical data.

3.4 Legal Requirements

If required by law enforcement, legal procedures or regulatory obligations, we may disclose relevant data in accordance with the law.

All partners are bound by the contract and must protect the security of user information and strictly prohibit the unauthorized use of your data.

4. Cookies and tracking technology

To enhance web page loading speed, analyze visitor behavior and improve user experience, we use Cookies, pixel tags and similar technologies.
You can set your browser to reject or restrict Cookies, but some functions may not work properly as a result.

5. Information security measures

We take multiple technical and management measures to protect the security of your data, including

Data encryption

Firewalls and Network security monitoring

Restrict internal access rights

Secure payment channels (such as crypto trading platforms

Although no online transmission method can be 100% absolutely secure, we promise to do our utmost to protect your privacy within industry standards.

6. Data retention time

We will retain the information for a reasonable period necessary to achieve its collection purpose, including order records, legal obligations or tax records, etc.
When the data is no longer needed, we will safely delete it or anonymize it.

7. Your rights

You have the following privacy rights and can contact us at any time to exercise them:

Request access to your personal information that we have stored

Request for correction of inaccurate information

Request the deletion of your data (within the scope permitted by law)

Refuse or restrict certain data processing behaviors

Unsubscribe from email

Request to export a copy of your data

Just contact us via email and we will reply to your request within a reasonable time.

8. Third-party links

Our website may contain links to other websites. Please note that these websites have their own independent privacy policies, and we have no control over the way their data is processed. It is recommended that you carefully read the policy descriptions of third-party websites when visiting them.

9. Children's privacy protection

GraceWorkshopUS does not actively collect personal information of children under the age of 13, nor does it precisely market its products to the children's group. If we find that such information has been mistakenly received, we will delete it immediately.

10. Update of this Privacy Policy

We may update this Privacy Policy from time to time in accordance with legal requirements or business adjustments. Any changes will be posted on the website and take effect from the time of Posting. By continuing to use our website, you indicate your acceptance of the latest policy.

11. Contact us

If you have any questions regarding the privacy policy, the way data is used or your rights, please contact us through the following methods

📧 Email: order@graceworkshopus.com

📍 Address: 5 Park Plaza Suite 1020, Irvine, CA 92614

We usually reply to your request within 24 to 48 hours.