Transportation and delivery policy
At GraceWorkshopUS, every handcrafted hat and scarf is carefully made by our team, patiently inspected, and packed and sent out in the most cautious manner. We are well aware that what customers expect is not only high-quality handcrafted products, but also a reliable and smooth receiving experience. Therefore, we have formulated a clear, detailed and transparent transportation and delivery policy to ensure that you can rest assured and worry-free at every step from placing an order to receiving your package.
This delivery policy aims to explain the order processing time, mode of transportation, package inquiry, delayed processing, international transportation terms and other contents. Please read the following information carefully before placing an order. If you have any questions, please feel free to contact us at any time and we will do our best to assist you.
I. Order Processing Time
To ensure you receive your handcrafted items more quickly, we strive to maintain an efficient order processing system
The processing time for regular orders is 1 to 3 working days.
All products will undergo quality inspection and safe packaging before shipment, so the processing time may vary slightly.
Orders placed during peak seasons and holidays (such as the Christmas season) may take 3 to 5 working days.
Customized or specially made products may require additional production time. We will inform you in advance on the product page or in the order confirmation email.
Orders are not processed or dispatched on weekends and public holidays.
If your order is urgent, please feel free to contact us via email. We will do our best to arrange for a faster processing for you.
Ii. Shipping Methods & Estimated Delivery Time
GraceWorkshopUS uses multiple reliable logistics carriers, such as USPS, UPS, FedEx, etc., to ensure the safe and punctual delivery of packages. You can select the most suitable delivery method on the checkout page.
The following is the estimated delivery time for your reference only
1. Domestic Shipping - USA
Standard Shipping: 3-7 working days
Expedited Shipping: 2-4 working days
Priority Express delivery: 1-2 working days
We will automatically match the best carrier based on your delivery address and logistics resources.
2. International Shipping
GraceWorkshopUS supports shipping to multiple countries and regions. The estimated times are as follows:
Standard international transportation: 10 to 20 working days
International express delivery: 7 to 12 working days
Due to the influence of the customs clearance process on cross-border transportation, the specific delivery time may vary. We suggest that you place your order in advance before holidays.
Note: International orders may be subject to customs duties or import taxes, which shall be borne by the recipient. For details, please refer to the local customs regulations.
Iii. Shipping Fees Explanation
Freight charges are calculated based on the following items:
Your receiving country/region
The selected mode of transportation
The weight and volume of the package
Promotional activities or preferential policies (such as free shipping for orders over a certain amount)
All shipping fees will be automatically calculated and displayed on the checkout page, with transparent and clear charges.
In some regions, free shipping will be offered during special promotions to encourage more customers to experience our handmade products.
Iv. Tracking Your Order
After the order processing is completed and the package is dispatched, you will receive a logistics confirmation email containing the tracking number. You can check the delivery progress at any time through the link on the carrier's official website or in the email.
Tracking information is usually updated within 24 hours after shipment
If the transportation progress is not displayed for a long time, please contact us at any time for assistance
We suggest that you keep your mail accessible during the package transportation to receive logistics status alerts.
V. Delivery Address Filling and Modification (Address Accuracy & Changes
To ensure the smooth delivery of the goods, please confirm the completeness and accuracy of the delivery address before placing an order, including
Recipient's name
Street address
Apartment/Unit number (if applicable)
City, state, province, and postal code
Contact information
If you need to modify your address, please contact us as soon as possible via email
📧 order@graceworkshopus.com
If the order has not been processed yet, we will do our best to assist in the update.
Once an order enters the shipping process, the address cannot be changed.
If the package is lost or cannot be delivered due to incorrect address filling, we may not be held responsible for any additional issues.
Vi. Delays, Lost Packages & Delivery Issues
Although we cooperate with many reliable logistics carriers, delays may still occur during transportation due to the following reasons:
Weather conditions
The carrier's handling delay
Holiday peak
Customs clearance review
The address is incomplete or the delivery failed
If your package is significantly delayed, please contact us and we will:
Assist in tracking the progress
Communicate with the logistics department to confirm the status
We will arrange a solution for you if necessary (such as reissue or refund)
Lost Packages
If the package is marked as "Delivered" by the carrier but you have not received it, please:
First, check out the nearby neighbors, the front desk or the property management
Confirm whether it was mistakenly sent to the mailbox or the yard
Contact the carrier to verify the latest status
If the claim has not been found within three days, please contact us and we will assist in handling the claim or arrange a replacement plan.
7. Undeliverable Packages (Returned/Undeliverable Packages)
If the package is returned for the following reasons:
The address was filled in incorrectly.
Cannot be delivered
Multiple deliveries were made but no one signed for them
The buyer failed to collect the package in time
We will contact you to reschedule the delivery.
However, the re-shipping cost shall be borne by the buyer (except in special circumstances).
Viii. Order Split Shipment (split Shipments)
For some orders that contain multiple items, we may choose to split and ship them based on inventory conditions to shorten your waiting time.
Split shipping will not affect your shipping cost. You will receive:
Two separate tracking number notification emails
Two separate packages
Please rest assured that this is a normal operation.
Ix. Our Shipping Commitment
The mission of GraceWorkshopUS is not only to offer high-quality handcrafted items, but also to provide a reliable shopping experience. Therefore, we promise:
Every product undergoes rigorous inspection before being sent out
Each package will be sent out in protective packaging
Every customer will receive transparent and timely logistics updates
Every abnormal situation will receive our active assistance and follow-up
We cherish your waiting very much. Your satisfaction is the driving force for our continuous improvement.
X. Contact Us
If you have any questions regarding order transportation, package tracking or delivery-related issues, please feel free to contact us at any time
📧 Email: order@graceworkshopus.com
📍 Address: 5 Park Plaza Suite 1020, Irvine, CA 92614
🕒 customer service response time: 1-2 working days
We thank you for choosing GraceWorkshopUS and look forward to our handcrafted warmth being safely and punctually delivered to you.