Return and Refund Policy

At GraceWorkshopUS, we always adhere to serving every customer with sincerity, dedication and the spirit of high-quality craftsmanship. Every hat and every scarf stems from our commitment to details, our understanding of warmth, and our respect for the value of craftsmanship. We hope that every piece of work you receive can bring you a pleasant touch and a satisfactory experience at the first moment. However, if any situation does not meet your expectations after receiving your order, we are also committed to providing you with fair, transparent and considerate return and refund services.

This return and refund policy is designed to ensure that the rights and interests of each customer are properly protected and to make your shopping journey more reassuring. Please read the following content carefully before applying for a return or refund. If you still have any questions, our customer service team is always ready to contact you.

I. General Return Policy Explanation

GraceWorkshopUS offers a 30-day return guarantee. Within 30 days from the date of receipt of the product, if you are not satisfied with the product due to its size, color, texture or other non-human-induced damage, you have the right to apply for a return or exchange. We understand that there may be situations where the clothing items purchased online do not meet your expectations after trying them on. Therefore, we strive to provide you with flexible and friendly solutions.

To ensure the smooth processing of returns, please confirm that the returned goods meet the following requirements

The product is in an unused state and must not show any signs of wearing.

The product has not been cleaned, has no unpleasant smell, has not pilled, has no stains, and has not been damaged by pulling.

The goods should maintain their original appearance, including the packaging bags, tags, accessories, etc.

If sold as a complete set, please return it as a full set.

We value every piece of work and also hope that the returned goods can remain in a resale condition to ensure that other customers can also have a complete experience.

Ii. Regarding the handling methods for damaged, defective or incorrect goods

If the goods you receive have any of the following situations, we will provide you with priority processing service

The product has obvious manufacturing defects.

The goods were damaged upon arrival.

The product does not match the order content (such as incorrect color, style, or quantity).

Please contact us within 7 days after signing for receipt and provide the following information:

Photos or videos of the problem goods;

Packaging damage (if applicable);

Order number and contact information.

After we confirm the issue, you can choose:

Free reissue of new products;

Full refund;

If the goods need to be returned, all round-trip shipping costs will be borne by us.

Our goal is not to burden you with unnecessary burdens, but to restore a satisfactory shopping experience for you as soon as possible.

Iii. Situations where returns and refunds are not allowed

To ensure a fair and reasonable return process, returns or refunds will not be provided in the following circumstances:

Goods that have been used, cleaned or have obvious signs of use due to wearing;

The goods are damaged due to improper storage or human factors (such as sninging, pulling, smoke smell, pet hair, etc.);

Return requests made more than 30 days after purchase;

Customized goods (such as special colors and special sizes) cannot be returned unless there are quality issues.

Goods marked as "Final Sale";

Goods sent back without communicating with customer service cannot be held responsible and refunds cannot be processed.

We sincerely hope that you will contact us before submitting your return to receive the clearest guidance and minimize unnecessary misunderstandings and delays.

Iv. Explanation of Return Shipping Fees

We adhere to a fair and transparent freight policy

Returns not due to quality issues

If you apply for a return due to personal reasons (such as the color not matching your preference, the size not being suitable, etc.)

The return shipping fee shall be borne by the buyer.
To reduce customer costs, we will also offer return address optimization solutions in some countries or regions. For specific details, please contact our customer service.

2. Returns due to quality issues and incorrect shipments

If the problem comes from us:

GraceWorkshopUS will cover all return shipping costs and re-shipping expenses.
You don't need to bear any additional burden.

V. Return Process Guide (Simple 3 Steps

To make the return process smoother, please follow the steps below

Step 1: Contact customer service

Please email to:
support@graceworkshopus.com

Please attach the order number, problem description and relevant photos.

Step 2: Obtain the return guidelines

The customer service will reply within 24 to 48 hours, providing you with the return address, packaging requirements and confirming your return eligibility.

Step 3: Return the item and get a refund

We will process your refund within 3 to 5 working days after receiving and inspecting the goods. The refund will be returned to your payment method along the original route.

If you need to exchange goods, please indicate it in the email. We will reserve inventory for you or reschedule the shipment.

Vi. Refund Instructions

Once the refund is processed, you will receive a confirmation email from the system. The refund time depends on your payment method and the processing speed of the bank

Credit card/debit card: approximately 3 to 7 working days;

PayPal: Usually immediately or within 1-2 days;

Other methods are subject to the regulations of the platform.

Special reminder
GraceWorkshopUS is not responsible for any amount differences resulting from exchange rate fluctuations or bank handling fees.

Vii. Gift Order and Gift Description

If your order includes free gifts, please return them together when you return the goods. If the gift is missing, the refund amount will be deducted accordingly.

If your order is to be given as a gift to someone else and the recipient wishes to return it, you can choose:

Refund to the original payment method of the purchaser;

Or convert the refund amount into a store Gift Card.

Viii. Our Commitment

GraceWorkshopUS always believes that
A good return experience is an important part of a pleasant shopping experience.
We cherish the trust given by every customer and understand their concerns when shopping for handicrafts. Therefore, we promise to handle every after-sales request in a patient, sincere and transparent manner.

Our return policy is not merely a rule, but a responsibility - a responsibility for quality, a responsibility for the value of our craftsmanship, and a responsibility for every customer who supports us.

Ix. Contact Us

If you have any questions about returns and refunds, need personalized assistance or would like to know more details, please feel free to contact us at any time

📧 Email: support@graceworkshopus.com

🕒 reply time: 24-48 hours (working days)

Thank you for choosing GraceWorkshopUS. Let us accompany you through the four seasons with the warmth of handcrafting. Every support inspires us to continue upholding the value of handcrafted products and constantly improving the quality of our services. We look forward to bringing you a better experience and also to continuing to provide you with soft and warm works in the future.